JoyTV
Articles related to the ONSCREEN JoyTV platform.
80 articles
Installation & Setup
Follow these instructions for a great out-of-the-box experience.
- Setup Instructions (Full)A Step-by-Step Guide to Setting up your ONSCREEN Device
- Setup VideoThis quick video shows you how to set up your new ONSCREEN device hardware.
- ONSCREEN Overview
- How Should I Connect the ONSCREEN Device?This guide helps you choose how to connect your ONSCREEN device depending on how you normally watch TV.
- How to Install with Cable, Satellite, or Streaming device via HDMIInstall your ONSCREEN device so you can watch TV coming in on HDMI Port. Typical cable or satellite set top box or streaming device setup.
- How to Install with Coaxial Cable or AntennaWith a coax (round) cable input signal, it takes an extra step to be able to use the auto-answer function and return to TV after a call.
- How to Install on a Smart TV with only AppsIf you only use the apps on a smart TV, you can still use ONSCREEN auto-answer and go back to your program if you take an additional step.
- How do I use Ethernet with the ONSCREEN device?
- How to Complete Hardware Setup for a SeniorWhen you set up the ONSCREEN device, you will need to complete the setup using the mobile app. Please be in front of the TV.
- Setup HDMI TV Port SwitchingThis feature allows your ONSCREEN device to instruct your TV to switch to and from a video call or other activity.
- Help: I just finished setting up, but it says "Updating" or "Downloading"
- Help: I set up ONSCREEN at my house, and now have to move it to my loved one, but I'm stuck.This article will help you move the ONSCREEN device and set it up at your loved one's house.
- Help: I can't get my QR code to scan
- Help: During Setup, the screen is stuck on "Connecting..." for several minutes
- Help: My TV is showing "Let's Connect Your Account" or "Let's Connect Your Network"Use this article to generate the QR code needed to pair the ONSCREEN Moment device and your account.
- Help: I don't see anything on the TV when I first connect the ONSCREEN deviceYou've set everything up and there's nothing on your TV. Here are a few things to try.
- Help: I get Error 96 when connecting to the networkThis error usually means that the network name was incorrect
- Help: I get Error 99 when connecting to the networkThis error usually means that the password was incorrect.
- Help: The video call connects on mobile, but the TV doesn't show itYou've completed the ONSCREEN setup, however, when you make a call, and it connects, the TV doesn't show the call.
- Help: The mobile app is not taking my Order ID and Email
- Help: I need the QR code againThe TV is showing the "Let's Connect Your Network" or "Let's Connect Your Account" but I don't know how to generate the QR code.
- Coax TV or Antenna WorkaroundIf you choose to keep your coax input (the facility provides a tv hookup to the room but no settop box) or antenna, look for this TV Setting
- WiFi: Checking the Network Before InstallationA stable internet connection is vital to have high quality video calls. If you are unsure or have questions, start with this guide.
- WiFi: Problems connecting to the networkIf you have checked the network and ONSCREEN device does not connect to the internet, see if solution is in this article
Getting Started
Get up and running quickly with these articles. Contains information about our Moment device, Joy AI Companion, Zoom functionality and more!
- Best Practices for New Caregiver UsersGet started getting the most value out of your ONSCREEN service.
- How to Make a Call as a Caregiver or Invited App UserThese instructions are for mobile app users to call their loved ones that have an ONSCREEN device on their TV.
- Using the Caregiver TabThe main screen for Caregivers. Here are the most commonly used features and functions.
- Settings for Care ReceiverThe bulk of Settings are options to customize the ONSCREEN device attached to the TV. Here is a description of the settings available.
- Feature: Auto-Answer from FavoritesHow to use the Auto-Answer from Favorites feature
- Feature: Daily UpdateThis is a wonderful way to give your senior a chance to share how they're feeling on a regular basis.
- Feature: Share YouTube VideosThis feature lets a Caregiver send video content to a loved one.
- Feature: MessagesUse the "Send Message" feature to quickly communicate with your loved ones.
- Feature: ONSCREEN LiveLearn how to register for and participate in ONSCREEN Live events, highlighting available activities, subscription plans, and support options.
- Feature: Pluto TV on ONSCREEN
- Feature: "Control TV" - Senior Remote ControlONSCREEN now allows Caregivers to set the channel on their loved one's TV, using the Pluto TV app.
- How to Watch TV on your ONSCREEN device using Pluto TVLearn about the Pluto TV streaming options of up to 250 channels.
- Caregiver Web Portal
- Feature: Create Routines (Web Portal)Our Routines functionality is extremely powerful, and lets you set up automated functionality.
- Update the Android Mobile AppHow to get the latest version of the ONSCREEN app on your Android phone
- Feature: Call button on ONSCREEN MomentHow an older adult can call their family with the single push of a button.
- The ONSCREEN Remote ControlLearn about the ONSCREEN Remote Control that ships with every Moment device.
- ONSCREEN Moment ButtonsA description of the Moment's buttons
- ONSCREEN Moment - Lights and Switches
- Feature: Favorites - Inviting Other Family MembersImportant: Requires version 5.7.0 Family app. Update if you have lower version. Invite other people to become Favorites of your Loved One.
FAQs
General questions about ONSCREEN TV Video Calling. But we highly recommend using the Search Box at the top of the page for the fastest way to find answers to your questions.
- Does the TV turn off after a call hangs up?It can, if you choose.
- How do I change my account info?Information on how to update your name, email or password in the ONSCREEN App.
- How do I switch WiFi networks?
- Do you ship outside of the United States?
- What's in the box?Brad Pitt would like to know.
- What is the ONSCREEN Family - Senior Care App and why do I need it?Learn about our iOS and Android apps.
- How secure is ONSCREEN?We are committed to safety and security... please read about it in this article.
- What kind of Internet connection do I need?
- Can I call someone who doesn't have an ONSCREEN device?
- Can multiple people share the ONSCREEN device?
- If I get a call, will it automatically show up on my TV?
- How do I control the volume of video calls or Zoom meetings?The volume of calls are controlled by the TV and some settings in the app.
- How do I change my credit card information?Steps to change the credit card number on your account
- How Do I Delete My AccountDelete your ONSCREEN TV Video calling account if you want to remove your data for privacy
- Zooming in during a video callHow to zoom in when calling your loved one from your mobile app
- Text Invites to Favorites with iOS 18Apple made some changes to Contact permissions with iOS 18. Here's what you need to know to be able to send Invites by text to your contacts
- Top 3 Checks if Device is OFFLINEWhen you see "Device is OFFLINE" in the mobile app, here's what that means and what to check