If you have canceled your subscription and wish to delete your account and the data that goes with it, you can do so from the ONSCREEN App. Go to the Profile tab, and select Edit Profile. You will see the option to delete your account. Confirm this selection and it will happen automatically. The time to delete will be a few minutes.
If you do not have access to the app, or wish to delete the data for a care receiver under your account, please contact us from the email used as your login. If you are unsure of which email to use, go to the Profile tab. It is listed under your name at the top of the screen.
Note that if there are multiple care givers for the care receiver you want to delete, we will contact the other care givers to confirm the deletion. We will process the deletions that do not need confirmation within 3 business days.
To Request Account/Data Deletion:
Send an email from the email account used for login with the subject "Account Deletion"
In the body of the email, request "Delete Account", "Delete Data", or "Delete Account and Data".
Delete Account
Deleting the Account removed the personally identifiable information provided such as
first name, last name
IP address
Profile picture
Favorites (these are stored as unique identifiers and do not have Personally Identifiable Information)
Tokens for integrations like Zoomd
along with preferences like volume boost, auto-answering times, etc.
Delete Data
This deletes only the following types of data:
Call records (normally deleted after 6 months)
Daily updates (these are also only kept for 6 months)
Playlists for YouTube
Delete Account and Data
This deletes all of the Account items, plus the items in "Delete Data" list.
Send the email to
Email:
If you have any questions, we have several ways for you to get in touch with us.
Business Hours:
Monday - Friday: 8:30 AM - 5:00 PM, Pacific Time
Saturday - Sunday: Closed
Phone Call:
Live Chat:
Our live chat is available on our website, and in our app during our standard business hours.
Email:
Schedule a Call:
We highly recommend that you schedule time with us for your installation or troubleshooting:
Your satisfaction with our products is our top priority. We want to do everything in our power to make your experience easy, and delightful. Please reach out to us with any questions, comments, or feedback.