All Collections
FAQs
General questions about ONSCREEN TV Video Calling. But we highly recommend using the Search Box at the top of the page for the fastest way to find answers to your questions.
16 articles
Does the TV turn off after a call hangs up?It can, if you choose.
Do you ship outside of the United States?
How do I switch WiFi networks?
How do I change my account info?Information on how to update your name, email or password in the ONSCREEN App.
What's in the box?Brad Pitt would like to know.
What is the ONSCREEN App and why do I need it?Learn about our iOS and Android apps.
How secure is ONSCREEN?We are committed to safety and security... please read about it in this article.
What kind of Internet connection do I need?
Can I call someone who doesn't have an ONSCREEN device?
Can multiple people share the ONSCREEN device?
If I get a call, will it automatically show up on my TV?
How do I control the volume of video calls or Zoom meetings?
How do I change my credit card information?Steps to change the credit card number on your account
How Do I Delete My AccountDelete your ONSCREEN TV Video calling account if you want to remove your data for privacy
Zooming in during a video callHow to zoom in when calling your loved one from your mobile app
Text Invites to Favorites with iOS 18Apple made some changes to Contact permissions with iOS 18. Here's what you need to know to be able to send Invites by text to your contacts