FAQs
General questions about ONSCREEN TV Video Calling. But we highly recommend using the Search Box at the top of the page for the fastest way to find answers to your questions.
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- Does the TV turn off after a call hangs up?It can, if you choose.
- How do I change my account info?Information on how to update your name, email or password in the ONSCREEN App.
- How do I switch WiFi networks?
- Do you ship outside of the United States?
- What's in the box?Brad Pitt would like to know.
- What is the ONSCREEN Family - Senior Care App and why do I need it?Learn about our iOS and Android apps.
- How secure is ONSCREEN?We are committed to safety and security... please read about it in this article.
- What kind of Internet connection do I need?
- Can I call someone who doesn't have an ONSCREEN device?
- Can multiple people share the ONSCREEN device?
- If I get a call, will it automatically show up on my TV?
- How do I control the volume of video calls or Zoom meetings?The volume of calls are controlled by the TV and some settings in the app.
- How do I change my credit card information?Steps to change the credit card number on your account
- How Do I Delete My AccountDelete your ONSCREEN TV Video calling account if you want to remove your data for privacy
- Zooming in during a video callHow to zoom in when calling your loved one from your mobile app
- Text Invites to Favorites with iOS 18Apple made some changes to Contact permissions with iOS 18. Here's what you need to know to be able to send Invites by text to your contacts
- Top 3 Checks if Device is OFFLINEWhen you see "Device is OFFLINE" in the mobile app, here's what that means and what to check
Purchasing an ONSCREEN Device
Cost information for using ONSCREEN
- How much does the service cost?Costs and fees for using the ONSCREEN device.
- How Does Shipping Work?Getting the unit takes a few days, in the US. Special shipping can be arranged.
- Are There Other Fees for Using the Service?After paying the Activation Fee, there are no other fees besides the monthly payment
Rights to use ONSCREEN in Facilities by State
Guidance on issues for having a camera in a residents room. While its always best to have agreement with Executive Director, here's some useful info.
- Georgia - Resident Rights in Assisted Living
- Ohio - Resident Rights in Assisted Living
- Florida - Resident Rights in Assisted Living
- Washington - Resident Rights in Assisted Living
- California - Resident Rights in Assisted Living
- New York - Resident Rights in Assisted Living and Nursing HomesWhile ONSCREEN is mostly a communication device, you can check if cameras are permitted. If so, there should be no problem with ONSCREEN.