FAQs

General questions about ONSCREEN TV Video Calling. But we highly recommend using the Search Box at the top of the page for the fastest way to find answers to your…

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13 articles in this collection
Written by Support Team, Adrian, and Andy B.

How do I change my account info?

Information on how to update your name, email or password in the ONSCREEN App.

Written by Support Team
Updated over a week ago

How do I switch WiFi networks?

Written by Adrian
Updated over a week ago

Do you ship outside of the United States?

Written by Andy B.
Updated over a week ago

Does the TV turn off after a call hangs up?

It can, if you choose.

Written by Support Team
Updated over a week ago

What's in the the box?

Brad Pitt would like to know.

Written by Support Team
Updated over a week ago

How big is the ONSCREEN Spark?

Spoiler: it's small!

Written by Support Team
Updated over a week ago

What is the ONSCREEN App and why do I need it?

Learn about our iOS and Android apps.

Written by Support Team
Updated over a week ago

How secure is ONSCREEN?

We are committed to safety and security... please read about it in this article.

Written by Support Team
Updated over a week ago

What kind of Internet connection do I need?

Written by Support Team
Updated over a week ago

Can I call someone who doesn't have an ONSCREEN device?

Written by Support Team
Updated over a week ago

Can multiple people share the ONSCREEN device?

Written by Support Team
Updated over a week ago

If I get a call, will it automatically show up on my TV?

Written by Support Team
Updated over a week ago

How do I control the volume of video calls or Zoom meetings?

Written by Support Team
Updated over a week ago