To experience the best quality video calls, both parties on the call should have
at least 2.5 Megabits of upload and download connection, with a strong signal.

Here are some recommendations to ensure the best call quality:

  • Ensure that your Wi-Fi router or internet connection is close to the Spark

  • Be aware if there are things consuming your internet during your calls, such as someone watching Netflix in another room, or doing a big download or backup

  • Be aware that other appliances like microwaves or other wifi devices can interfere with audio and video signals so try to place the Spark away from these devices

  • You can also use an Ethernet cable as a highly reliable connection

The Spark uses your 2.4 Ghz network and 5 Ghz networks are not supported at this time.

You can use a service like https://speedtest.net to test your connection.

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