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What kind of Internet connection do I need?
What kind of Internet connection do I need?
Updated over a week ago

To experience the best quality video calls, both parties on the call should have
at least 2.5 Megabits of upload and download connection, with a strong signal.

Here are some recommendations to ensure the best call quality:

  • Ensure that your Wi-Fi router or internet connection is close to the ONSCREEN device

  • Be aware if there are things consuming your internet during your calls, such as someone watching Netflix in another room, or doing a big download or backup

  • Be aware that other appliances like microwaves or other Wi-Fi devices can interfere with audio and video signals so try to place the ONSCREEN device away from these devices

  • You can also use an Ethernet cable as a highly reliable connection

You can use a service like to test your connection.

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