You've completed the ONSCREEN setup, however, when you make a call, and it connects, but the TV doesn't show the call. Here are some other ways the problem exhibits itself.
Problem #1: The TV doesn't turn ON when the call is connected on mobile. You're able to see the video feed from the ONSCREEN, but the TV is still turned off.
Problem #2: The TV is ON, but it's still showing the previous source when the call connects, like the Cable Box or Streaming Box. This means the TV isn't properly switching sources.
Resolution
Problem #1 - TV doesn't turn ON
To solve the problem #1, please follow the steps below.
Ensure that you have enabled CEC on the TV. CEC often has other labels based on the TV manufacturer, but it's required to turn the TV on and off automatically. Please read this article for guidance on how to do this.
Please test that this works using the TV On and TV Off buttons in our "Setup TV HDMI Ports" settings. You'll find these buttons on the last page of that wizard.
Once you've enabled CEC, the TV should be able to be turned on and off by the ONSCREEN device.
Problem #2 - Source doesn't switch
To solve this problem, where the TV inputs aren't switching you will want to use our HDMI Passthrough feature. This means plugging in the existing TV source directly into the HDMI IN port of the ONSCREEN device. Here are detailed articles about this.
Make sure that the existing source (Cable box, Streaming box, Satellite, others) are plugged into the HDMI IN port on the ONSCREEN device. Please read this article for a detailed walkthrough.
If you're using a non HDMI content source, please see here:
Coax cable or antenna - please read this article for the resolution.
Streaming apps directly on the TV itself - please read this other article for the resolution.
We are committed to supporting you through the installation process. If these articles don't help you solve the problem, please reach out to us in the app, or through our support email.