Installation & Setup

Follow these instructions for a great out-of-the-box experience.

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11 articles in this collection
Written by Support Team and Adrian

Hardware Setup Instructions

A Step-by-Step Guide to Setting up your ONSCREEN Spark
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Written by Support Team
Updated over a week ago

Setup Video

This quick video shows you how to set up your new ONSCREEN Spark.
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Written by Support Team
Updated over a week ago

Setting up ONSCREEN for a Senior using the Caregiver Tab

Learn about the new Caregiver Tab that lets you stay close with a senior in your family.
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Written by Adrian
Updated over a week ago

I just finished setting up, but it says "Updating" or "Downloading"

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Written by Support Team
Updated over a week ago

How do I use Ethernet with the ONSCREEN device?

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Written by Support Team
Updated over a week ago

Setup HDMI TV Port Switching

This feature allows your ONSCREEN device to instruct your TV to switch to and from a video call or other activity.
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Written by Support Team
Updated over a week ago

Help: I can't get my QR code to scan

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Written by Support Team
Updated over a week ago

Help: During Setup, the screen is stuck on "Connecting..." for several minutes

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Written by Support Team
Updated over a week ago

Help: I don't see anything on the TV

You've set everything up and there's nothing on your TV. Here are a few things to try.
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Written by Support Team
Updated over a week ago

Help: I get Error 96 when connecting to the network

This error usually means that the network name was incorrect
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Written by Adrian
Updated over a week ago

Help: I get Error 99 when connecting to the network

This error usually means that the password was incorrect.
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Written by Adrian
Updated over a week ago