Installation & Setup

Follow these instructions for a great out-of-the-box experience.

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12 articles in this collection
Written by Support Team and Jerry Onscreen

Spark Setup Instructions

A Step-by-Step Guide to Setting up your ONSCREEN Spark

Written by Support Team
Updated over a week ago

Setup Video

This quick video shows you how to set up your new ONSCREEN Spark.

Written by Support Team
Updated over a week ago

Setting up Auto-Answer for Someone Else

If you're trying to install ONSCREEN for someone who doesn't use a smartphone, follow this guide.

Written by Jerry Onscreen
Updated over a week ago

I just finished setting up, but it says "Updating" or "Downloading"

Written by Support Team
Updated over a week ago

How do I use Ethernet with the Spark?

Written by Support Team
Updated over a week ago

Setup HDMI TV Port Switching

This feature allows your Spark to instruct your TV to switch to and from a video call on the Spark.

Written by Support Team
Updated over a week ago

Help: I can't get my QR code to scan

Written by Support Team
Updated over a week ago

Help: During Setup, the screen is stuck on "Connecting..." for several minutes

Written by Support Team
Updated over a week ago

Help: My Spark is saying "Connect to your Account" after downloading an update

Written by Support Team
Updated over a week ago

Help: I cannot connect to my 5G network

Written by Support Team
Updated over a week ago

Help: I don't see anything on the TV

You've set everything up and there's nothing on your TV. Lets try a few things.

Written by Support Team
Updated over a week ago

HDMI Troubleshooting

Written by Support Team
Updated over a week ago