Installation & Setup

Follow these instructions for a great out-of-the-box experience.

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13 articles in this collection
Written by Support Team and Adrian

Spark Setup Instructions

A Step-by-Step Guide to Setting up your ONSCREEN Spark
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Written by Support Team
Updated over a week ago

Setup Video

This quick video shows you how to set up your new ONSCREEN Spark.
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Written by Support Team
Updated over a week ago

Setting up the Spark for a Senior with the Caregiver Tab

Learn about the new Caregiver Tab that lets you stay close with a senior in your family.
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Written by Adrian
Updated over a week ago

I just finished setting up, but it says "Updating" or "Downloading"

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Written by Support Team
Updated over a week ago

How do I use Ethernet with the Spark?

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Written by Support Team
Updated over a week ago

Setup HDMI TV Port Switching

This feature allows your Spark to instruct your TV to switch to and from a video call on the Spark.
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Written by Support Team
Updated over a week ago

Help: I can't get my QR code to scan

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Written by Support Team
Updated over a week ago

Help: During Setup, the screen is stuck on "Connecting..." for several minutes

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Written by Support Team
Updated over a week ago

Help: My Spark is saying "Connect to your Account" after downloading an update

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Written by Support Team
Updated over a week ago

Help: I cannot connect to my 5G network

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Written by Support Team
Updated over a week ago

Help: I don't see anything on the TV

You've set everything up and there's nothing on your TV. Lets try a few things.
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Written by Support Team
Updated over a week ago

Help: I get Error 99 when connecting to the network

This error means that the Spark could not connect because the network name or password was incorrect.
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Written by Adrian
Updated over a week ago

HDMI Troubleshooting

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Written by Support Team
Updated over a week ago