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Installation & Setup
Follow these instructions for a great out-of-the-box experience.
18 articles
Setup Instructions (Full)A Step-by-Step Guide to Setting up your ONSCREEN Device
Setup VideoThis quick video shows you how to set up your new ONSCREEN device hardware.
ONSCREEN Overview
How Should I Connect the ONSCREEN Device?This guide helps you choose how to connect your ONSCREEN device depending on how you normally watch TV.
How to Install with Cable, Satellite, or Streaming device via HDMIInstall your ONSCREEN device so you can watch TV coming in on HDMI Port. Typical cable or satellite set top box or streaming device setup.
How to Install with Coaxial Cable or AntennaWith a coax (round) cable input signal, it takes an extra step to be able to use the auto-answer function and return to TV after a call.
How to Install on a Smart TV with only AppsIf you only use the apps on a smart TV, you can still use ONSCREEN auto-answer and go back to your program if you take an additional step.
Completing Hardware Setup for a SeniorLearn about the new Caregiver Tab that lets you stay close with a senior in your family.
Setup HDMI TV Port SwitchingThis feature allows your ONSCREEN device to instruct your TV to switch to and from a video call or other activity.
I just finished setting up, but it says "Updating" or "Downloading"
How do I use Ethernet with the ONSCREEN device?
Help: I set up ONSCREEN at my house, and now have to move it to my loved one, but I'm stuck.This article will help you reset the ONSCREEN device so you can set it up at your loved one's house.
Help: I can't get my QR code to scan
Help: During Setup, the screen is stuck on "Connecting..." for several minutes
Help: I don't see anything on the TV when I first connect the ONSCREEN deviceYou've set everything up and there's nothing on your TV. Here are a few things to try.
Help: I get Error 96 when connecting to the networkThis error usually means that the network name was incorrect
Help: I get Error 99 when connecting to the networkThis error usually means that the password was incorrect.
Help: The video call connects on mobile, but the TV doesn't show itYou've completed the ONSCREEN setup, however, when you make a call, and it connects, the TV doesn't show the call.