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Installation & Setup
Installation & Setup
Follow these instructions for a great out-of-the-box experience.
11 articles in this collection
Written by
Support Team
and
Adrian
Hardware Setup Instructions
A Step-by-Step Guide to Setting up your ONSCREEN Spark
Written by
Support Team
Updated over a week ago
Setup Video
This quick video shows you how to set up your new ONSCREEN Spark.
Written by
Support Team
Updated over a week ago
Setting up ONSCREEN for a Senior using the Caregiver Tab
Learn about the new Caregiver Tab that lets you stay close with a senior in your family.
Written by
Adrian
Updated over a week ago
I just finished setting up, but it says "Updating" or "Downloading"
Written by
Support Team
Updated over a week ago
How do I use Ethernet with the ONSCREEN device?
Written by
Support Team
Updated over a week ago
Setup HDMI TV Port Switching
This feature allows your ONSCREEN device to instruct your TV to switch to and from a video call or other activity.
Written by
Support Team
Updated over a week ago
Help: I can't get my QR code to scan
Written by
Support Team
Updated over a week ago
Help: During Setup, the screen is stuck on "Connecting..." for several minutes
Written by
Support Team
Updated over a week ago
Help: I don't see anything on the TV
You've set everything up and there's nothing on your TV. Here are a few things to try.
Written by
Support Team
Updated over a week ago
Help: I get Error 96 when connecting to the network
This error usually means that the network name was incorrect
Written by
Adrian
Updated over a week ago
Help: I get Error 99 when connecting to the network
This error usually means that the password was incorrect.
Written by
Adrian
Updated over a week ago