If your TV setup is using an antenna or cable tv with a coaxial connection, and you only watch broadcast or basic cable stations, you can use the Moment Plus to replace it. This means you only need to use the remote for the Moment Plus to watch tv and change stations or volume. This is by far the easiest configuration to use. It also adds the benefit of improved picture quality over antenna reception. See our article on using the TV app on the Moment Plus.
If you still want to continue with your TV setup using an antenna or cable with a coaxial connection, please follow the steps below to complete the ONSCREEN setup. You will need to purchase a coaxial-to-HDMI converter in order to ensure smooth operation with ONSCREEN.
Please note that these instructions are the same for Cable coaxial inputs.
To be sure, your current setup looks something like this:
Furthermore, you're likely using the TV like this:
You use the TV remote to switch channels
There is no set-top box for you to turn on
TV has HDMI port available
To ensure ONSCREEN works with your setup, you will need to purchase a Digital Converter Box. Here are some options we recommend:
Using the Digital Converter Box to connect ONSCREEN
Once you've purchased a Digital Converter you simply need to connect the pieces in this order:
Unplug the Antenna coaxial cable from the TV.
Connect the Antenna coaxial cable to the Digital Converter.
Connect the HDMI cable that was provided by the Digital Converter to the HDMI IN port on the ONSCREEN device.
Connect the HDMI cable that was provided by ONSCREEN and plug the HDMI OUT into an available HDMI port on the TV.
Ensure all devices that need power are plugged into power.
Your connections should look as follows:
Once you've set up the Digital Converter box, you will use the TV like so:
You use the Digital Converter remote to switch channels
If TV supports HDMI-CEC, we will be able to turn it on for our call
After call, the TV switches back to the regular programming
Troubleshooting
Problem | Solution |
TV does not come on when call starts. | Check TV settings. Some have a separate setting to allow CEC to turn TV on. Ensure HDMI CEC feature is turned on, and that TV on feature is enabled.
|
TV does not turn off when expected. | Check TV settings. Some have a separate setting to allow CEC to turn TV off. Ensure HDMI CEC feature is turned on, and that TV on feature is enabled.
|
TV does not turn off when expected. | Make sure you are ending call with option “Hang up and turn remote TV off” |
TV shows “No Signal” when Digital Converter should be on.
| Plug Digital Converter or Roku directly into TV to troubleshoot. When you have picture, reconnect Moment
|
TV shows “No Signal” when Digital Converter should be on.
| Run / rerun “Channel Scan” (Digital Converter) |
TV shows “No Signal” when Digital Converter should be on.
| If Digital Converter settings or remote have “HDMI” button/setting, select it |
TV shows “No Signal” when Digital Converter should be on.
| Try other HDMI ports to see if it is in a different port than labeled. Ports are not always labeled in order. |
No channels are found by Digital Converter | Look to see if Digital Converter menu has option for "air" / "antenna" / "cable". Set appropriately and re-scan for channels. |
Picture/audio of TV shows is not good | Make sure coax cable is securely connected (screws down all the way) into Digital converter. |
Picture/audio of TV shows is not good | Make sure digital converter is showing a good signal from antenna. |
Picture/audio of TV shows is not good | If it is cable system, ensure setting is set to ‘cable’ not ‘antenna’ for Digital Converter. |
During call, remote end only sees a webcam with a slash through it
| Privacy shutter is closed (even partially). Fully twist privacy shutter knob open.
|
During call, remote end does not hear anything
| Microphone mute switch is turned to “mute”. Slide switch (top of unit) forward. |