Note: We highly recommend that you use the HDMI Passthrough feature for the most reliable switching to and from ONSCREEN. However, if that's not working for some reason, you can use the HDMI Port Switching capabilities.
To take full advantage of this feature, your TV must support a standard called HDMI-CEC. Not all TVs support this, so unfortunately there may be cases where this feature doesn't work.
From the Caregiver Tab, tap the Settings button under the name of your loved one.
Tap "Setup TV HDMI Ports"
Follow the instructions on the screen to set up HDMI ports.
Now, the ONSCREEN device will turn on the TV and switch the TV to itself when the call starts, and switch back to your TV port when the call ends. Magic!
Troubleshooting
If your TV is not cooperating, please go to this section for troubleshooting tips and settings you may need to change on the TV.