Use the following instructions to reset the device and regenerate the QR code:
In the mobile app, go to the Caregiver Tab
Tap on Settings at the top
Scroll to the bottom of the screen
Tap "Reset ONSCREEN device (be careful)"
Tap "Continue"
This will then prompt you to enter the Wifi Name and Password again, and allow you to generate a new QR code. Show the QR code to the ONSCREEN device camera. This will pair your device and your mobile app, and you should be all set.
We're sorry for any inconvenience!