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Help, I’m getting echoes on my calls

If you or the person you’re calling hears an echo, switching call audio to JoyTV’s built-in speaker can help. You’ll still see the call on your TV, but the sound will come from JoyTV.

Switch to JoyTV’s built-in speaker

  1. Open the ONSCREEN app on your phone.

  2. Go to the Caregiver tab and open Settings.

  3. Find the Audio/Video section and select Audio Output.

  4. Choose Internal Speakers (can help with echo).

Make a test call to check the sound.

Still hearing an echo?

Echo can happen when a microphone picks up call audio playing through a nearby speaker. Try these steps:

  • Lower the speaker volume at both ends of the call.

  • If another phone, tablet, or computer in the same room is connected to the call, disconnect its audio or use headphones.

  • Ask the person using a phone or computer to try headphones.

If the echo continues, contact ONSCREEN support and let us know who hears the echo and whether you’ve switched to Internal Speakers.

For more audio settings, see How do I control the volume of video calls or Zoom meetings?

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