ONSCREEN

Get started getting the most value out of your ONSCREEN service.

Best Practices for New Caregiver Users

These instructions are for mobile app users to call their loved ones that have an ONSCREEN device on their TV.

How to Make a Call as a Caregiver or Invited App User

The main screen for Caregivers.  Here are the most commonly used features and functions.

Using the Caregiver Tab

The bulk of Settings are options to customize the ONSCREEN device attached to the TV.  Here is a description of the settings available.

Settings for Care Receiver

How to use the Auto-Answer from Favorites feature

Feature: Auto-Answer from Favorites

This is a wonderful way to give your senior a chance to share how they're feeling on a regular basis.

Feature: Daily Update

This feature lets a Caregiver send video content to a loved one.

Feature: Share YouTube Videos

Use the "Send Message" feature to quickly communicate with your loved ones.

Feature: Messages

Learn how to register for and participate in ONSCREEN Live events, highlighting available activities, subscription plans, and support options.

Feature: ONSCREEN Live

Feature: Pluto TV on ONSCREEN

ONSCREEN now allows Caregivers to set the channel on their loved one's TV, using the Pluto TV app.

Feature: "Control TV" - Senior Remote Control

Learn about the Pluto TV streaming options of up to 250 channels.

How to Watch TV on your ONSCREEN device using Pluto TV

Caregiver Web Portal

Our Routines functionality is extremely powerful, and lets you set up automated functionality.

Feature: Create Routines (Web Portal)

How to get the latest version of the ONSCREEN app on your Android phone

Update the Android Mobile App

How an older adult can call their family with the single push of a button.

Feature: Call button on ONSCREEN Moment

Learn about the ONSCREEN Remote Control that ships with every Moment device.

The ONSCREEN Remote Control

ONSCREEN Moment Buttons

ONSCREEN Moment - Lights and Switches

Get up and running quickly with these articles.  Contains information about our Moment device, Joy AI Companion, Zoom functionality and more!

Getting Started

Feature: "Joy" the AI Companion

AI-powered insights are now easily available in our mobile app.

Mobile AI Check-In results powered by Joy

The Companion tab in the mobile app allows you to manage Joy, the AI Companion.

Feature: Companion Tab

Routines allow you to set up reminders, AI Companion check-ins, Video Check-ins and more.

Feature: Create Routines (Mobile)

Joy is our friendly and always available senior companion that's there to support your loved one at any time.

Joy the Senior AI Companion

To have your Carereceiver instantly join a Zoom meeting, follow these steps. For scheduling a Zoom meeting, check out the Routines tab.

Caregiver: Joining your loved one to a Zoom meeting

If a meeting can't be joined, here are the likeliest ways to correct it.

Troubleshooting Joining Zoom Meetings

Using Zoom

ONSCREEN Home - TV Video Calling

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