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Getting Started

Get up and running quickly with these articles. Contains information about our Moment device, Joy AI Companion, Zoom functionality and more!

25 articles
Best Practices for New Caregiver UsersGet started getting the most value out of your ONSCREEN service.
How to Make a Call as a Caregiver or Invited App UserThese instructions are for mobile app users to call their loved ones that have an ONSCREEN device on their TV.
Using the Caregiver TabThe main screen for Caregivers. Here are the most commonly used features and functions.
Settings for Care ReceiverThe bulk of Settings are options to customize the ONSCREEN device attached to the TV. Here is a description of the settings available.
Feature: Auto-Answer from FavoritesHow to use the Auto-Answer from Favorites feature
Feature: Daily UpdateThis is a wonderful way to give your senior a chance to share how they're feeling on a regular basis.
Feature: Share YouTube VideosThis feature lets a Caregiver send video content to a loved one.
Feature: MessagesUse the "Send Message" feature to quickly communicate with your loved ones.
Feature: ONSCREEN LiveLearn how to register for and participate in ONSCREEN Live events, highlighting available activities, subscription plans, and support options.
Feature: Pluto TV on ONSCREEN
Feature: "Control TV" - Senior Remote ControlONSCREEN now allows Caregivers to set the channel on their loved one's TV, using the Pluto TV app.
How to Watch TV on your ONSCREEN device using Pluto TVLearn about the Pluto TV streaming options of up to 250 channels.
Caregiver Web Portal
Feature: Create Routines (Web Portal)Our Routines functionality is extremely powerful, and lets you set up automated functionality.
Update the Android Mobile AppHow to get the latest version of the ONSCREEN app on your Android phone
Feature: Call button on ONSCREEN MomentHow an older adult can call their family with the single push of a button.
The ONSCREEN Remote ControlLearn about the ONSCREEN Remote Control that ships with every Moment device.
ONSCREEN Moment ButtonsA description of the Moment's buttons
ONSCREEN Moment - Lights and Switches