Setup Video

We highly recommend that you watch this short video to get familiar with the setup process.

What's in the Box

Our ONSCREEN Spark package includes everything you need to conduct high quality video calls and more, on your TV:

  1. The Spark Base: our smart device which is doing all the computing, video encoding, and magic that makes everything work so easily! You'll see this at the top of the box.

  2. The Spark Camera: our custom webcam that delivers great quality video. Connect it to the Base using the USB connector. The camera also includes a privacy shutter which you can close when you're not making calls. This is at the bottom of the box.

  3. HDMI Cable: use this to connect the Base to one of your TV's HDMI ports.

  4. Power Adapter: use this to connect the Base to a nearby power outlet.

  5. Sticky Tape: Use this tape if you want to mount the Base to the back of your TV so it can be kept out of sight.

  6. Cable Straps: Use these to manage your cables for the aesthetic you're looking to achieve.

  7. Instructions: Quick and easy instructions on how to set up the hardware, and install our app, which you need to control the ONSCREEN Spark.

Please follow these step-by-step instructions to set up your ONSCREEN Spark.

If you need ANY help with setup, please schedule a Setup Call with us:

Schedule a call with one of our support reps by clicking here

Step 1: Connect the camera to the base

Connect the HDMI Port

Identify the Camera and it's USB connector.

Connect the Camera USB to the base through the USB-1 input.

Place the camera on your TV, or wherever you'd like it situated.

Use the clamp under the camera to secure it into place.

Make sure to open the privacy shutter.


Step 2: Connect to the TV

Connect the USB Port

Connect the Base box to your TV through the HDMI input.

Plug one end of the HDMI cord into the Base, and the other into your TV.

The HDMI port looks like this and is usually on the back of the TV:

How to connect HDMI cable in Samsung H series TV? | Samsung India

If you have trouble reaching the back of the TV, you may want to ask a family member or friend for help.


Step 3: Connect to power

Scan the QR Code

Connect the Spark Base to power by plugging it in.

If you have not turned on your TV yet, now is a good time.

Now the Spark will turn on and you will see a screen asking you to scan our QR code. Note it may take a few seconds for the HDMI to switch over.

Switch the TV to the HDMI port that the Spark is connected to. This is usually done with the "Source" or "Input" button on your remote.


Step 4: Install the ONSCREEN Mobile App

Download the ONSCREEN app to your smartphone using the links above.

Then follow the steps below to finish installing your Spark.

  1. Once you open the app, click "Sign Up" and simply enter your Name, Email and Phone Number to create your account.

  2. On the next screen, click "Set up a ONSCREEN Spark on your TV"

  3. Next, the app will detect your Wifi, and ask you for your password. Please enter the wifi password here -- take your time and make sure there's no typos, this is very important. Don't worry, we never send it anywhere, we only use it to generate the QR code.

  4. Once that's done, you will see a flashing QR code. Hold the QR in front of the camera, about 10-12 inches away. Hold your phone steady and be patient, this might take a few seconds.

    1. If you're having a hard time with this, please try lowering the brightness on your phone's screen.

  5. Once the Spark "reads" the QR code, it will connect to your Wifi network. Your Mobile App will update to let you know it's connected.

  6. Then follow the instructions on your screen to give the app the required permissions. Once all the permissions are done, the setup is complete. At this point, make sure the Spark has fully completed updating.


Step 5 (Important): System Update

Once you've configured the device using the QR Code, the system will now update.
Please give it 30-45 minutes to complete. You may need to do the QR code step again. If you do, simply click the "Spark" button on the ONSCREEN Mobile App to configure the QR code again.

Congratulations! The hardware setup is now complete.

Important:

To set up the ONSCREEN Spark for an Older Adult who requires Auto-Answer, please continue on to this article.

If you need ANY help with setup, please schedule a Setup Call with us:

Schedule a call with one of our support reps by clicking here

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