JoyLiving Enterprise Manager
This section is dedicated to our larger customers such as senior living communities and AAAs.
13 articles
- Enterprise Manager OverviewWelcome to the Enterprise Manager portal guide! This article breaks down the primary top navigation features available to administrators, giving you instant access to essential communication, monitoring, and administrative tools.
- Managing Users & DevicesHow to create users and assign devices to them using our Enterprise Management Portal
- Hardware Setup Instructions for EnterprisesHow to set up ONSCREEN for your community or organization
- Zoom Classes & BroadcastsEasily connect your residents and users to Zoom events and classes using the Enterprise Manager.
- Interacting & Engaging with UsersUse the Enterprise Manager to proactively message groups of residents and users.
- How to Add a Doctor as an Admin or Caregiver in Enterprise ManagerEasily add doctors to ONSCREEN’s Enterprise Manager as admins or caregivers with this step-by-step guide.
- Onboarding Resources
- Check-Ins DashboardManage resident check-ins, monitor statuses, and identify residents who need attention.
- Joy Receptionist DashboardJoy Receptionist serves as an AI digital receptionist for your community, handling inbound inquiries, transferring calls to specific departments or concierges, and logging interaction summaries.
- AI Receptionist SettingsThe AI Receptionist uses prompts to determine how it interacts with callers, answers questions, transfers calls, and follows your organization's communication guidelines.
- Post-Call Analysis SettingsThe Post-Conversation Analysis settings allow administrators to customize how Joy analyzes completed calls and determines the appropriate follow-up actions.
- Feedback ManagerThe Feedback Manager allows administrators to review and manage feedback submitted about how Joy handles AI Receptionist calls. Administrators can provide positive or negative feedback based on Joy’s performance during…
- Reports DashboardA complete guide for administrators on using Enterprise Manager Reports to track hardware status, analyze call activity, and export billing data.