Creating Users
Login to the Admin Portal:
Go to https://portal.onscreeninc.com and log in with your credentials.
If you need credentials, please contact our support team.
Navigate to the Users section where all current users are listed, by clicking the Users link at the top of the screen.
Adding a new Administrator:
Click on the "Create New User" button.
Enter their First and Last Name, and Email
For the role, select "Admin"
They will receive an email inviting them to the Enterprise Manager, with a generated password.
Admin users have the ability to view, add, and delete users. They can also make calls, setup routines, and use the majority of functionality in the system.
Multiple admin groups can be created if necessary (e.g., for different locations).
Adding a New User:
Click on the "Create New User" button.
For the role, select "User"
Enter the following information:
Name: The full name of the senior.
Assigning a Device: You'll be able to assign an available device to the user.
Click on the Unassigned Devices menu and choose one of the devices from the list.
The serial number of this device will be associated with this user, so it's important this exact device be the one that is installed at the user's location.
Optional Details: Gender and age (primarily for internal reference).
Click "Save" to create the user profile.
Family Caregiver Assignment
To invite family members that can connect to the senior as well as invite other family members, we will add them to the system.
After the user is created, scroll down to the Users section.
Click on the "Family" button next to the user's name, and then the "Invite Family" in the pop-up window.
Enter their email (required), and optional first and last name, and an invitation link will be sent via email to the designated family caregiver.
The caregiver needs to follow the link to set up their account and download the ONSCREEN app.
The caregiver will then have access to manage the user’s settings, send reminders, make video calls, and more.
Editing a User
The Edit User screen allows administrators to update user details and configure specific settings for their ONSCREEN device. Follow the steps below to properly edit user information and manage their device preferences.
Updating User Information
First Name (Required)
Enter or update the user's first name in the provided field.
Last Name (Required)
Enter or update the user's last name.
Role
Select the appropriate role from the dropdown menu if applicable.
Gender
Choose the gender from the dropdown list. Options include:
Male
Female
Not Provided (default)
Age
Enter the user’s age in numeric format.
Use Case
Select the appropriate use case for the user. The current value is "User with Device," indicating the user is assigned an ONSCREEN device.
Configuring Device Settings
Toggle the switches to enable or disable the following options based on the user's needs:
Enable Device Lights (Default Off)
When enabled, indicator lights on the ONSCREEN device will function to show the device status. We recommend to keep these off as they might cause confusion or suspicion that the device is doing something.
EZ Mode in Mobile App
Simplifies the mobile app interface for easier navigation and accessibility for family members.
Auto Answer From Favorites
Automatically answers calls from designated favorite contacts without requiring the user to manually accept the call.
Enable AI Companion
Enables Joy, the AI companion, to provide reminders, wellness check-ins, and companionship features. Specific AI routines will need to be created individually.
Enable Remote Control
Allows the user to operate the device using the physical remote control.
Enable TV App
Enables the ONSCREEN Pluto TV app functionality for seamless content viewing and interactions.
Return to TV App after ONSCREEN Activities
Automatically switches to Pluto TV once an ONSCREEN activity (e.g., call, check-
Once all the necessary information is updated and settings are configured:
Click the Save button (not visible in the screenshot but typically available at the bottom of the screen).
If you wish to exit without saving, click the close (
X) button in the top right corner.
Reassigning or Deleting a User
If a resident moves or no longer needs the service:
Delete the user profile in the portal using the "Delete" button on the Users page.
The device will be unassigned and marked as available for future use.
Any caregiver accounts linked to the user will need to be manually deleted.
The device can then be assigned to a new user following the same process.
Managing Devices
When your organization receives a shipment of devices from ONSCREEN, they can be entered into the "Available Devices" tab. Simply click "Add New Devices" and enter the serial numbers of the devices. These will be provided to you by the ONSCREEN staff.
Once the serial numbers are added, they can be provisioned for new users.