Part 1: Enterprise Reports
Enterprise Reports offer a high-level overview of hardware deployment, network connectivity, and overall system usage across your organization.
1. Key Performance Metric Cards
At the top of the Enterprise Reports dashboard, summary tiles provide instant visibility into overall system performance over your selected time frame (e.g., Last 30 days):
Licensed & Configured Devices: Monitor how many total device licenses are assigned vs. active devices provisioned in the system.
Device Connectivity: Quickly assess online vs. offline status to identify hardware requiring attention.
Joy Calls & Video Calls: Summary totals for inbound/outbound calls, active call receivers, total video call minutes, and messages sent.
AI Companion: Track engagement metrics for AI-assisted features.
2. Analytical Sub-Tabs & Detailed Charts
Enterprise Reports includes four primary sub-navigation tabs for visual tracking:
Devices:
Device Categories Over Time: Historical tracking of licensed, unlicensed, and decommissioned devices.
Online vs. Offline Devices: Connectivity trends over time to spot network drops or systemic downtime.
Licensed & Configured Over Time: Track hardware deployment rollouts and activation pace.
Calls & Messages: Detailed visual trends comparing total call volume, video call minutes, and messaging activity over time.
Joy Calls: Breakdown of Joy call volume, inbound/outbound balances, and active receiver participation.
AI Companion: Usage rates and interaction trends for AI-driven receptionist and companion interactions.
Part 2: Usage Reports
Usage Reports deliver granular metrics and call log data, specifically focusing on JoyReceptionist Minutes and Joy Calls Usage.
1. High-Level Usage Summary & Daily Trends
Total Calls & Minutes: View total volume alongside total billable minutes and average duration per call.
Peak Usage Tracking: Identify your Peak Day (highest call volume) and Peak Minutes / Day (highest usage minutes) to assist with staffing and operational planning.
Daily Usage Chart: Toggle between Calls and Minutes views to visualize call volume trends day by day.
2. Granular Call Logs & Resident Rollup
Below the summary statistics, Usage Reports offers two detailed tabs:
Usage Detail:
A line-by-line event log showing:
Date & Time: Exact timestamps for every call.
Type & Direction: Identification of service type (e.g., JoyReceptionist) and call direction (Inbound vs. Outbound).
Duration & Billable Minutes: Total duration in seconds alongside actual billable minute calculations.
Resident & Caller Details: Associated resident profile, room number, and external caller phone number.
Summary: Automated AI summary of the interaction content (e.g., voicemail inquiries, concierge hours requests, general assistance).
Resident Rollup Overview
The Resident Rollup tab aggregates call metrics at the individual resident level over the selected time period, providing administrators with a clear view of resident engagement and activity patterns.
Key Data Columns Displayed
Resident: Shows the resident's name or caller phone number associated with the account.
Total Calls: The total number of combined calls made or received by the resident.
Total Minutes: The aggregate duration (in minutes) accrued across all calls for that resident.
JoyReceptionist: The number of calls directed through or handled by the Joy Receptionist system.
JoyCalls: The number of direct resident-to-family or resident-to-contact calls.
Last Activity: The most recent date the resident interacted with the system.
Key Benefits for Administrators
Identify High & Low Engagement: Easily recognize residents who actively rely on the service versus those who may need additional onboarding or support.
Simplified Account Reconciliation: Quickly review per-resident usage totals for billing questions or monthly reports.
Interaction Tracking: Monitor recency of engagement via the Last Activity date to ensure continuous resident connectivity.
Resident Rollup: Aggregated usage view grouped by individual resident or room for simplified account reconciliation.
Administrative Features & Benefits
Flexible Filtering & Data Export
Custom Date Ranges & Group Filtering: Filter reports by custom dates or specific organizational groups/locations (e.g., ONSCREEN Admins).
Include/Exclude Silent Calls: Toggle Include Hang-ups / Silent Calls to accurately distinguish genuine resident inquiries from accidental dials.
Data Exporting:
Export complete usage raw data using the Export CSV / Download CSV buttons for custom analysis or internal reporting.
Click Licensed Invoice to quickly generate billing-ready usage documentation.
Primary Benefits for Administrators
Operational Efficiency: Pinpoint peak call times to optimize front-desk or concierge staffing.
Network & Device Monitoring: Instantly detect offline hardware before end-users report technical issues.
Automated Audit Trail: Review call summaries to verify resident needs are met without needing to listen to raw audio recordings.
Cost Management: Accurately track billable minutes and export clear invoices for seamless financial auditing.
Need assistance setting up automated report exports or setting up device alerts? Reach out to our support team via the Intercom chat bubble!