The Enterprise Manager is designed to help administrators interact with and support senior living community residents effectively. This guide will walk you through how to use the portal's features to engage with residents, manage their needs, and ensure seamless communication.
Real-World Use Cases for Group Engagement
1. Sending Weekly Event Reminders
If a group of residents frequently forgets their weekly choir practice, you can send them a reminder:
Go to the Management Dashboard and check the box next to the residents who attend choir practice.
Click MESSAGE, compose the reminder (e.g., “Reminder: Choir practice today at 3 PM in the activity room.”), and send it.
The message will appear on their TVs, ensuring they are reminded without needing to check their phones.
2. Emergency Video Check-Ins After an Earthquake
In the event of an earthquake or emergency, it's crucial to check on everyone quickly:
Select all residents by checking the box next to their names.
Click VIDEO CHECK-IN, enter the prompt "Are you OK? Please let us know if there's anything you need" which will automatically prompt the resident to record a short video.
Administrators can review these videos to assess resident well-being and respond accordingly, very quickly.
3. Weather Alert Notifications
When an upcoming weather event could impact residents, proactive communication is key:
Select all or specific users based on the affected location.
Click MESSAGE and send a weather advisory including safety tips and a contact number for assistance (e.g., "Severe storm expected tonight. Call 555-123-4567 if you need any assistance.").
This ensures residents are informed and can seek help if necessary.
4. Maintenance Notifications
Unexpected maintenance issues can arise, requiring immediate resident awareness:
Select affected residents and click MESSAGE to notify them (e.g., “Urgent: Water maintenance in your building from 2 PM to 4 PM. Call staff at extension 101 if needed.”).
Ensure staff is ready to address resident concerns efficiently.
5. Dining Delays
When dinner service is running late, keeping residents informed reduces confusion and frustration:
Select all dining residents and send a message (e.g., “Dinner service is delayed by 30 minutes. We apologize for the inconvenience.”).
This proactive approach helps maintain a positive resident experience.
There might be many other use cases for these tools, but we wanted to give you some general ideas of how ONSCREEN can be used with your community to proactively engage and interact with them.
Individual Resident Management
The Enterprise Manager Portal empowers staff, case managers and administrators to engage with individual clients & residents effectively. This next section will walk you through how to personally interact with a senior or patient using the portal to ensure their well-being and engagement.
Key Features for Individual Interaction
As an admin, you can perform several actions to support and interact with your assigned resident:
1. Performing Video Calls
Video calls are a crucial way to maintain regular check-ins and provide face-to-face support to your resident.
Navigate to the resident's profile in the User/Device Detail Screen.
Click the Start Video Call button to initiate a video connection.
The call will auto-answer (usually in 30 seconds) based on the device's settings, ensuring a smooth experience.
Use video calls for:
Regular wellness check-ins.
Emotional support and social interaction.
Guidance on daily tasks.
2. Sending Messages
Sending messages is an easy way to provide reminders, encouragement, or important updates.
Go to the resident’s profile and click MESSAGE.
Compose a custom message (e.g., "Reminder: Doctor's appointment at 3 PM today.")
The message will appear on the resident’s TV screen, ensuring they see it.
Common message use cases:
Medication reminders.
Appointment notifications.
General encouragement and updates.
3. Setting Up Routines and Reminders
Routines help the resident stay on track with daily tasks and wellness activities.
Click on the ROUTINES tab within the resident’s profile.
Click the "CREATE ROUTINES" button at the top.
Then select "Show Reminder / Text Message" to add new reminders such as:
Morning exercise reminders.
Meal prompts.
Sleep schedule notifications.
You can select various types of reminers:
Video Check-In
Allows administrators to initiate a check-in with the resident via video. This feature records a short video of the resident to assess their well-being, providing valuable insights into their condition and environment.
Use Case: Conduct wellness checks after an incident or regularly monitor residents' status.
Join to Zoom
Enables the resident's device to join a scheduled or ongoing Zoom meeting automatically. This is useful for virtual events, social gatherings, or telehealth appointments.
Use Case: Helping residents join community events, fitness classes, or remote family gatherings.
Play a Curated Video
Plays pre-selected video content from a library of curated videos, such as educational content, relaxation sessions, or community announcements.
Use Case: Engaging residents with pre-approved wellness programs, entertainment, or facility updates.
Play YouTube Video/Playlist
Streams a specific YouTube video or playlist on the resident's device. Administrators can input a video link to provide tailored content.
Use Case: Providing entertainment, educational material, or religious services based on the resident's preferences.
Show Image from URL
Displays an image from an online URL directly on the resident's device screen. This could include event flyers, motivational quotes, or visual reminders.
Use Case: Sharing schedules, holiday greetings, or community announcements.
Show Video from URL
Plays a video from a provided URL on the resident’s device. This allows for customized video content that isn't limited to pre-curated options.
Use Case: Broadcasting facility announcements, health information, or personalized content from family members.
You can set up recurring routines (daily, weekly, etc.) for consistent support.
4. Configuring AI Companion (Joy) Check-ins
The AI companion, Joy, can provide automated, friendly interactions and well-being assessments.
Navigate to the AI COMPANION section in the resident’s profile.
Click the "CREATE ROUTINES" button, then select "AI Companion Visit" from the select menu.
Schedule automated check-ins for:
General wellness inquiries ("How are you feeling today?")
Hydration and meal reminders.
Memory engagement activities (e.g., trivia, storytelling).
Here is a comprehensive list of all of the current AI powered routines:
General Friendly Visit
Provides a casual conversation to check in with the resident, offering companionship and reducing feelings of loneliness.
Example Use: Daily social engagement to ensure the resident feels connected.
General Wellness Check
Asks questions related to the resident’s overall well-being, including mood, comfort, and any general concerns.
Example Use: Routine health status checks to monitor emotional and physical well-being.
Medication Check
Reminds the resident to take their prescribed medication and confirms adherence to their regimen.
Example Use: Ensuring timely medication intake and reporting any issues.
Pain and Happiness Check
Evaluates the resident’s physical comfort and emotional state by asking about their pain levels and overall happiness.
Example Use: Tracking changes in mood and potential health concerns over time.
Meal Check
Ensures the resident has eaten their meals and inquires about appetite and dietary habits.
Example Use: Monitoring nutrition and ensuring proper meal consumption.
Hydration Check
Reminds the resident to drink water and tracks hydration levels.
Example Use: Preventing dehydration, especially during warmer months.
Physical Activity Check
Encourages the resident to stay active and asks about their recent physical activity.
Example Use: Promoting movement to support mobility and physical health.
Sleep Quality Check
Gathers feedback on the resident's sleep patterns and overall sleep quality.
Example Use: Identifying sleep disturbances and promoting good rest habits.
Hygiene Check
Reminds the resident to maintain personal hygiene, such as bathing or brushing their teeth.
Example Use: Encouraging daily hygiene routines to support health and well-being.
Safety Check
Ensures the resident’s living environment is safe, including questions about potential hazards or concerns.
Example Use: Identifying risks like clutter, fall hazards, or unlocked doors.
Plus Joy can do many fun activities as well:
Daily Joke
Delivers a lighthearted joke to brighten the resident’s day and encourage interaction.
Example Use: Bringing moments of joy and laughter to daily routines.
Memory Lane
Engages the resident with nostalgic prompts, encouraging them to share past memories and stories.
Example Use: Supporting cognitive health and fostering meaningful conversations.
Brain Teaser
Provides fun cognitive challenges like puzzles or riddles to keep the resident mentally engaged.
Example Use: Enhancing cognitive stimulation and memory retention.
Trivia Game
Presents interactive trivia questions to entertain and educate the resident.
Example Use: Encouraging social interaction and cognitive engagement.
Create a Painting
Guides the resident through a virtual painting session to encourage creativity and artistic expression.
Example Use: Promoting creativity and relaxation through art-based activities.
On the AI Companion tab you can review past AI conversations to monitor trends and concerns and ensure healthy conversations with the AI companion.
Managing Resident Well-Being
As an admin, you have the opportunity to support the resident's well-being through timely interactions and engagement. Here are some best practices:
Regular Check-Ins: Schedule routine video calls to ensure the resident feels supported.
Personalized Messages: Tailor messages to align with the resident’s interests and needs.
Routine Optimization: Adjust reminders based on the resident’s daily patterns and feedback.
AI Insights: Utilize AI-generated insights to identify changes in behavior or health.
Accessing Reports and Past Interactions
Navigate to the resident’s profile and check the following sections:
Video Check-Ins: View past check-in timestamps and recorded videos.
AI Conversations: Review interactions with Joy for engagement patterns.
AI Assessments: Analyze health and wellness trends.
Conclusion
By leveraging the tools available in the Enterprise Manager Portal, you can create a personalized and supportive experience for each resident. For any technical support or additional training, please contact us at care@onscreeninc.com.