Overview
This support article will guide you through the new call feature on the ONSCREEN Moment device, which allows your loved ones to easily connect with their designated caregiver.
Locating the Call Button
On the front of the ONSCREEN Moment device, find the button with a phone handset icon. This is the dedicated Call button for placing calls to the designated caregiver.
Placing a Call
To place a call to the designated caregiver (usually the person who set up the ONSCREEN account), your loved one should press the Call button.
Leaving a Video Message
If the designated caregiver is unavailable to answer the call, your loved one can leave a video message.
This video message will be delivered shortly to the caregiver, ensuring that your loved one's needs are communicated even if you're not immediately available.
Ending a Call
To hang up an active call, your loved one should press the Call button again.
Handling Incoming Calls
If there's an incoming call, your loved one can cancel it by pressing either the Call button or the Power button.
Conclusion
The new call feature on the ONSCREEN Moment device provides an easy and straightforward way for your loved ones to stay connected with their caregivers. Make the most of this enhanced functionality to ensure seamless communication with those who matter the most.