This article explains how our subscription works and highlights the differences between our Free and Plus (paid) versions. Whether you’re just getting started or ready for advanced features, this guide will help you understand what’s available.
How the Subscription Works
The ONSCREEN Joy Tablet App is available in two tiers:
Free Version: Provides essential tools for reminders and turning a tablet into a cool picture frame. You can use the Free Version forever, without paying anything.
Plus Version: Unlocks amazing communication ad caregiving features to enhance your experience and help support your loved one.
The subscription for the Plus version is purchased through the ONSCREEN Family app by the Caregiver. The ONSCREEN Joy tablet app does not have subscription options inside of it.
Billing is monthly, and a 30-day free trial is available for new subscribers. Upgrading or downgrading your plan is simple and managed directly from the ONSCREEN Family App.
You will be prompted to sign up for the Plus version the first time you try to:
Make a video call
Set up a routine
Invite others
Use any of the Plus features
Free Capabilities
Our free version is designed to cover your core needs across different user roles and device functionalities.
For Caregivers
Text Messaging with Pictures: Easily send text messages accompanied by pictures.
Reminders: Set up reminders to keep your schedule on track (please note: the Joy feature is not available in the free version).
For Favorites (Family Contacts)
Text Messaging & Pictures: Send text messages and pictures to stay connected with your loved ones.
Standalone Tablet Use
Picture Frame Mode: Transform your tablet into a digital picture frame.
Incoming Messages Display: View incoming messages directly on the tablet.
Reminders Display: See your reminders at a glance on your device.
These features ensure you have all the essential tools to communicate and manage your day-to-day tasks without any cost.
Plus (Paid) Capabilities
The Plus subscription builds on the free features by providing advanced functionalities designed to enhance your experience even further. With Plus, you get everything in the free version, plus:
Make Video Calls with Auto-Answering: Initiate calls from the Family app for to the Tablet, which answer automatically on the Tablet, without your loved one having to do anything.
Join to Zoom: Connect to older loved ones Zoom meetings effortlessly from the Family App. Their Tablet will automatically join the Zoom meeting.
ONSCREEN Live: Activate the ONSCREEN Live button to enjoy live interactive classes and events.
Create Joy Routines: Enable Joy routines to support your loved one, and keep them on a healthy schedule.
Create Video Check-In Routines: Set up routines that allow for video check-ins, adding an extra layer of connectivity.
The Plus version is ideal for users who need more robust communication options and interactive features.
How to Subscribe or Upgrade
Launch the ONSCREEN Family App: The subscription is managed through the caregiver's ONSCREEN Family app.
Tap on any Plus feature: You will be prompted to sign up for the Plus plan.
Confirm: The native Apple or Google screen will show up and confirm your choice.
Enjoy Enhanced Features: Start using the advanced capabilities immediately.
Frequently Asked Questions
Q: Can I switch back to the free version after upgrading?
A: Yes, you can downgrade at any time. Your premium features will remain active until the end of your current billing cycle. You can do so from the User Profile Tab in the ONSCREEN Family app. Click on Subscription Management to downgrade.
Q: What happens if I cancel my Plus subscription?
A: Your data and settings are preserved. You will lose access to premium features, but all free capabilities will continue to function.
Q: How do I update my payment method?
A: Payment details can be updated directly in the subscription settings of the app.
Need More Help?
If you have any questions about your subscription or need assistance with upgrading, please reach out to our customer support team through the in-app help feature or visit our support center on our website.
Thank you for choosing the ONSCREEN Joy Tablet App. We are dedicated to providing a seamless and enhanced experience, whether you are enjoying our free features or taking advantage of the premium Plus subscription!