Before you begin -- A word about roles
The ONSCREEN Joy tablet app is best when installed on an iPad or Android tablet that is to be used exclusively for Care, Companionship and Wellness of a person we call the "Care Receiver".
It is expected to be installed for the Care Receiver by the person we call the "Caregiver".
Once the ONSCREEN Joy tablet app is installed on the iPad or Android tablet, the Caregiver will install the ONSCREEN Family app on their own mobile device (or their own, separate tablet). Finally, Caregivers can add other family members or trusted friends as 'Favorites'.
Step 1 -- Install the ONSCREEN Joy app
To be done on the tablet you are leaving with your loved one.
On an iPad, go to the Appstore and on Android tablets, search for "ONSCREEN Joy" and install the app showing our ONSCREEN logo:
Once you have installed the app, and open it, you will see the choice to enter as a New User (Sign Up). This is where you begin.
Step 2 -- Create an account for you and for your loved one
| As the caregiver, you will put your information at the top and your loved ones' information at the bottom.
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| Here's an example for the following two people:
Mom Bolger will keep this iPad in her living room where she can see it most of the time.
Mom Bolger doesn't need a login or password. |
| After the two accounts are set up, the screen will look like this. |
Step 3 -- Grant permissions
We will walk you through granting permissions so we can
Allow video calls (camera and microphone)
Allow incoming calls to notify you a call is coming (Notifications)
Use voice recognition so you can talk to our AI Companion
| Each request has our explanation with an "Enable" button. Click the "Enable" button and you'll see an appropriate pop up to actually grant the permission. |
| Popups will look like this. Tap "Allow" and it will move on to next one. |
| At this point, the app will be installed on the iPad/Android tablet and you'll see that you (the Caregiver) should now switch to your mobile phone. |
Step 4 -- The Caregivers Mobile app
To call the ONSCREEN Joy tablet app, Caregivers and Favorites use the ONSCREEN Family app (formerly called ONSCREEN Senior Video Calling).
On the Caregivers mobile, look in your mail for a new email from ONSCREEN. This will have been sent to the email address you used in Step 2.
| Find the email similar to this and use one of the links (one for Apple, one for Android), to go directly to the App Store or Google Play.
Install the app on your phone. |
| When the app finishes installing, click "Open" |
| Here, you're already set up as a user, so Log In using the email and password you set up in Step 2.
If you don't remember your email, use the "Forgot your password?" link to reset it. |
| You'll be asked for the permissions here too. This is to give the phone the permissions as well as the tablet. |
| After looking at our introductory app tour and pointers, you're all set! |
And since you've set up your app, the tablet will recognize set up is complete and look like this:
Congratulations! You are now set up to use ONSCREEN to stay Connected, provide Companionship to your loved one and help them on their Wellness journey.
From here, your next steps are
Try "Chat with Joy" and have your loved one talk about their favorite topics or hear a joke
Make a video call to see how the automatic answering gives them confidence in the technology
Send them a message (including a photo from your phone) so they can start building their album
Invite other family members to get the free ONSCREEN app and stay in touch