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The Caregiver Tab was created for those customers who purchased an ONSCREEN Spark to be able to communicate more easily with a senior loved one, like an aging parent. It allows for the management of who can call the senior, what times of the day, and other capabilities. Let's get started!

Setting Up

When first going to the Caregiver Tab, you will be greeted with the following prompt:

"Ready to set up a Spark for Someone Else?"

IMPORTANT: You will need an email address for the senior. It could be one that you manage, but it should be different than the email address that you use to log into your ONSCREEN account. You will also need to know the WiFi information for the senior. This is to connect the Spark to their WiFi.

You should be doing this at their residence.

Create a New Account

When you click "Start Setup," you will be taken to a screen to enter the First Name, Last Name, Email, and create a Password for the senior. This is needed to create a unique user in our system. Please go ahead and fill these out.

Once the user is created, you will be asked for their WiFi information. Carefully enter the Network Name and Password into the fields. Make sure everything is entered correctly, and all the correct casing is used. You can also double-check the TV screen... the ONSCREEN Spark should be listing all of the detected nearby WiFi networks. After entering the WiFi info into the fields, you will be shown a QR Code. Hold up the QR code to the Spark camera, about 6 - 12 inches away. The screen will increase and decrease brightness to allow for the camera to focus on it.

Once the QR Code is scanned by the Spark, it will connect to the network. If there are any problems connecting, it will be displayed on the screen. Otherwise, the Spark will connect and is now ready to be used by the Senior. The Caregiver Tab will show that it successfully completed this step.

Using the Caregiver Tab

Once the settings are complete, you see a new Caregiver Home Screen, that lets you adjust settings, quickly call the senior, and manage their Favorites, who are the people that can call the senior. Lets talk about each section:

Make a Call

You can get started with the Spark by making a test call as soon as you're set up. Simply click the "Call <Senior Name> Now" button. This will initiate a call from your mobile device to the senior's Spark to let you test it.

NOTE: You may get echoes when you do this. Turn down the volume on the TV and the phone to prevent this.

HDMI Setup

Once you have tested the call, you can also set the TV HDMI ports to switch automatically for a call, as well as turn the TV on when a call is coming in.

For example:

If the senior has their cable TV box setup on HDMI 1, and the Spark on HDMI 2.
They are watching the TV and a call comes in. The TV will switch from the cable TV port (HDMI 1) to the Spark (HDMI 2) automatically. Once the call is finished, it will switch back to the cable TV (HDMI 1).

To set this up:

1. Click on the blue text "Settings for <Senior Name>'s Spark"

2. Click on TV HDMI Port and set it to the port number that the cable box is plugged into.

3. Click on Spark HDMI Port and set it to the port number that the Spark is plugged into.


"Favorites" are people that are family members or friends, who are allowed to call the Senior, and have the call go through if Auto-Answer is enabled. By default, you are added automatically to the Favorites list. You can use the Add button to add more people.

When adding Favorites, you can choose them from your contact list, or you can add them via Email. If they're not already a part of ONSCREEN, they will be invited to join the service. Once they do this, they will become a "Favorite" for your senior, and will be able to call them with Auto-Answer. You will see the people you've invited underneath the Favorites list.

Recent Updates / Daily Updates

Read about this exciting feature on its own article page, found here.

Settings for your Senior's Spark

The Settings area allows you to configure various aspects of your senior's ONSCREEN Spark, or mobile experience:

Easy Mode: turns on/off easy mode for your senior.

Auto-Answer from Favorites: enables the Auto-Answer feature when Favorites call.

Auto-Answer Schedule: this gives more control over what days and what time of days the auto-answer feature is enabled. Please be sure to discuss with your senior about what times are convenient for them to receive calls. You do not want to intrude on their privacy and place an auto-answer call when it is not expected.

TV HDMI Port: enter the HDMI port number that the Spark should switch BACK to when ending a call. This is usually what the senior likes to watch, like the cable box.

Spark HDMI Port: enter the HDMI port number that the Spark is plugged into.

Reset Spark: this option will detach the senior's user account from this Spark, so that you can perhaps attach another user. Please contact Support if you need any help with this.

Provide Feedback

Since the Caregiver Tab is a brand new feature at ONSCREEN, we welcome you to submit your feedback to our support team and let us know how it's working out for you, or if you'd like to make any changes. Please contact us with any questions, suggestions, or comments.

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