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The Caregiver Tab was created for those customers who purchased an ONSCREEN device to be able to communicate more easily with a senior loved one, like an aging parent. It allows for the management of who can call the senior, what times of the day, and other capabilities. Let's get started!
When first going to the Caregiver Tab, you will be greeted with the following prompt:
"Ready to set up <Product Name> for Someone Else?"
IMPORTANT: You will need an email address for the senior. It could be one that you manage, but it should be different than the email address that you use to log into your ONSCREEN account. You will also need to know the WiFi information for the senior. This is to connect the ONSCREEN device to their WiFi.
You should be doing this at their residence.
Create a New Account for your Loved One
When you click "Start Setup," you will be taken to a screen to enter the First Name, Last Name, Age (optional) and Gender (optional) for the senior. This is needed to create a unique user in our system. Please fill these out and tap "Continue".
Once the user is created, you will be asked for their WiFi information. Carefully enter the Network Name and Password into the fields. Make sure everything is entered correctly, and all the correct casing is used. You can also double-check the TV screen... the ONSCREEN device should be listing all of the detected nearby WiFi networks. After entering the WiFi info into the fields, you will be shown a QR Code. Hold up the QR code to the camera, about 6 - 12 inches away. The screen will increase and decrease brightness to allow for the camera to focus on it.
Once the QR Code is scanned by the camera, it will connect to the network. If there are any problems connecting, it will be displayed on the screen. Otherwise, the ONSCREEN device will connect and is now ready to be used by the Senior. The Caregiver Tab will show that it successfully completed this step.
Using the Caregiver Tab
Once the settings are complete, you see a new Caregiver Home Screen, that lets you adjust settings, quickly call the senior, and manage their Favorites, who are the people that can call the senior.
When you first connect the ONSCREEN device successfully and return to the Caregiver Tab, you will see some helpful Onboarding Screens to help you understand the features of the product. You can click Next, Prev, and Skip to navigate through these screens.
When you finish the onboarding screens for the first time, you will be taken to the HDMI Port Setup.
Make a Call
You can get started with the ONSCREEN device by making a test call as soon as you're set up. Simply click the "Call <Senior Name> Now" button. This will initiate a call from your mobile device to the senior's ONSCREEN device to let you test it.
NOTE: You may get echoes when you do this. Turn down the volume on the TV and the phone to prevent this.
Join a Zoom Meeting
This handy feature lets you control your loved one's ONSCREEN device so they can be joined to a Zoom meeting from wherever you are. Tap this button, and you will then see a follow-up screen asking for the Meeting Code and the Meeting Password. Once you provide this, your loved one will be connected to that Zoom meeting through her TV.
Once you have tested the call, you can also set the TV HDMI ports to switch automatically for a call, as well as turn the TV on when a call is coming in.
If the senior has their cable TV box setup on HDMI 1, and the ONSCREEN device on HDMI 2.
They are watching the TV and a call comes in. The TV will switch from the cable TV port (HDMI 1) to the ONSCREEN device (HDMI 2) automatically. Once the call is finished, it will switch back to the cable TV (HDMI 1).
To set this up:
Click on the blue text "Settings for <Senior Name>'s device"
Click on Setup TV HDMI Ports
Follow the steps on the screen to:
Test that the TV can turn off
Test that the TV can turn on
Test that you can switch to the cable box, satellite, or other HDMI inputs
Test that you can switch back to the ONSCREEN device.
If you're having trouble with the HDMI setup, we've prepared a number of articles for you in this section of our help center.
"Favorites" are people that are family members or friends, who are allowed to call the Senior, and have the call go through if Auto-Answer is enabled. By default, you are added automatically to the Favorites list. You can use the Add button to add more people.
When adding Favorites, you can choose them from your contact list, or you can add them via Email. If they're not already a part of ONSCREEN, they will be invited to join the service. Once they do this, they will become a "Favorite" for your senior, and will be able to call them with Auto-Answer. You will see the people you've invited underneath the Favorites list.
We highly recommend that you invite at least 2 or 3 other people to be able to call your loved one and that you coordinate with them when they will be calling. This improves many health aspects by reducing isolation and loneliness.
Read about how to set up automated video check-ins, on this page.
Share YouTube Video
Read about how you can push video playlists to your loved ones, on this page.
Settings for your Senior's device
The Settings area allows you to configure various aspects of your senior's ONSCREEN device, or mobile experience:
Setup TV HDMI Ports: A set of screens that help you set up and test your TV's ability to receive commands from the ONSCREEN device.
Easy Mode: turns on/off easy mode for your senior.
Auto-Answer from Favorites: enables the Auto-Answer feature when Favorites call.
Auto-Answer Schedule: this gives more control over what days and what time of days the auto-answer feature is enabled. Please be sure to discuss with your senior about what times are convenient for them to receive calls. You do not want to intrude on their privacy and place an auto-answer call when it is not expected.
Increase Microphone Recording Level: This allows you to boost the microphone on the ONSCREEN device so that you can hear the other person better, if they're speaking too quietly.
Increase Volume Playback Level: This allows you to increase the playback volume of the video call, so that the other person can hear YOU better.
Reset Device: this option will detach the senior's user account from this ONSCREEN device so that you can perhaps attach another user. Please contact Support if you need any help with this.
We welcome you to submit your feedback to our support team and let us know how this feature is working out for you, or if you'd suggest any changes. Please contact us with any questions, suggestions, or comments.