Completing Hardware Setup
This article assumes that you've already completed the previous steps of connecting the device to your TV, that it is powered on, and the TV displays "Let's Connect to Your Network"
To complete the setup, you will need the following:
You should be doing these steps at your loved one's residence. (If you do the setup at your residence, you will need to reset the device before you move it).
You will need to know your loved one's WiFi information to connect the ONSCREEN device to their WiFi.
You should have followed the directions included in the box to Start Trial. The Order Id and email used on the Start Trial form are needed here.
Install the Mobile App on Your Phone:
Download the ONSCREEN app to your smartphone using the links below.
You can also search for "Onscreen Senior Video Calling" in the App Store or Google Play.
Start by Creating Your account as Caregiver:
Once you open the app, click "Sign Up" in the New User section, then enter your OrderID and Email address that you used to start the trial.
You'll then be asked to add YOUR name and YOUR phone number to finish creating YOUR account. (We'll get to your loved one next). Accept notifications and use of the camera and microphone when it asks so you can use the video calling features.
Setting Up Your Loved One
Now that you have created your own account, you will be taken to a screen to enter the First Name, Last Name, Age (optional) and Gender (optional) for the senior. This is needed to create a unique user in our system. Please fill these out and tap "Continue".
Once the user is created, you will be asked for their WiFi information. Here's how to set up the WiFi:
Carefully enter the Network Name and Password into the fields. Make sure everything is entered correctly, and all the correct casing is used.
You can also double-check the TV screen... the ONSCREEN device should be listing all of the detected nearby WiFi networks.
After entering the WiFi info into the fields, you will be shown a QR Code.
Hold up the QR code to the camera, about 6 - 12 inches away. The screen will increase and decrease brightness to allow for the camera to focus on it.
Once the QR Code is scanned by the camera, it will connect to the network. If there are any problems connecting, it will be displayed on the screen.
Otherwise, the ONSCREEN device will connect and will check the account information from our system.
The Caregiver Tab will show that it successfully completed this step. At this point, the app will take you through the steps to make sure the TV configuration is complete.
Completing the TV Configuration
At this point, the ONSCREEN system knows about you and about your loved one. We just need to fill in some information about the TV and we'll be all set.
If you've been following the step by step guide, you should be automatically on a screen that shows For ONSCREEN to do its magic, you must enable the
"CEC" setting on your TV. You should have already followed the directions for your TV here so click 'Continue'.
| If you have not plugged the cable/satellite/streaming device into "HDMI In" and had it turned on, you should see a screen like this. You can plug it in now and turn it on, then press Yes and we'll check again.
If you want to
select "Skip, I don't want to setup passthrough" |
| This screen will show up if you did not use passthrough. Select
If you are using Tuner (a coax cable connected to the TV from antenna or a facility cable system) leave it on "Don't Switch" and refer to our help articles. |
 | For all configurations, select the HDMI port of the TV the ONSCREEN is using. |
| Finally, to check CEC is enabled on the TV, you can try to turn the TV off and then back on. Often the test does not work until the TV has been turned off and back on with its remote. |
Congratulations on setting up your ONSCREEN device and app!
Next try calling the unit and checking out the other features. Invite as many other family members you'd like.