When to Add the Loved One
Normally, you would add the Loved One right after creating your own login and password (or signing up with Google or Facebook). If you didn't complete adding your Loved One at that time, you can still add them.
What You’ll Need
Your login and password.
Care receiver’s first and last name
Phone number (mobile or landline)
Zip code or city and state (for timezone accuracy)
Steps
Log in to your JoyCalls dashboard.
You should be redirected to Step 1 of adding a Loved One.
Complete Steps 1 through 5 and you will have added your Loved One.
Steps To Add a Loved One
👤 Step 1: Tell Us About Your Loved One
You’ll be asked to enter:
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The zip code or City, State information helps Joy know the local time for scheduled calls, and adds a personal touch to the experience.
💬 Step 2: Personalize the Conversation (Optional)
To make Joy’s calls more meaningful, you can optionally share:
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These preferences shape Joy’s tone, content, and conversation topics.
📊 Step 3: Choose Your Subscription Plan
Select the JoyCalls subscription plan that best fits your needs. Each plan offers different levels of flexibility, call time, and features, so you can choose the option that works best for you or your loved one.
You can review the plan details—including included minutes, call limits, and available features—before making your selection.
Additional information about our plans can be found here: JoyCalls Subscription Plans | ONSCREEN Help Center | Senior Video Calling Device | TV-Based Senior Care
Basic Plan$9.99/month A simple entry-level option for scheduled check-ins.
Plus Plan (Most Popular)$19.99/month A balanced plan with added flexibility and accessibility.
Premium Plan$29.99/month Our most comprehensive plan with full feature access.
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💳 Step 4: Enter Your Payment Information
Enter your payment details to begin your 7-day free trial.
During your trial period, you’ll have full access to your selected plan so you can explore JoyCalls and see how it fits your needs.
After entering your information and submitting it:
Your trial will start immediately and be directed to the JoyCalls home screen.
You won’t be charged until the trial period ends
✔️ Step 5: JoyCalls Home Screen
A General Friendly Visit call will automatically be scheduled on our end as your first session. From the home screen, you can schedule future calls, review past calls, update your profile information, and manage your subscription plan.
You’ve successfully added a loved one and you’re all set to get started!