We apologize about any confusion around this topic. To resolve this problem, please follow these steps:
Activate your ONSCREEN Trial subscription by going to one of these locations:
If you purchased from onscreeninc.com, go to: https://activate.onscreeninc.com
If you purchased from Amazon, go to: https://amazon.onscreeninc.com
Complete the signup on that form to start your 30 day free trial.
Enter the Order ID that is included in your ONSCREEN package.
Use the same email address that you used to purchase the product.
If desired, you can use a different credit card for the subscription than the product purchase.
Once this is complete, the mobile app will accept your Order ID and email address.
Make sure to use the exact same email address and Order ID from the activation page.
If you have any issues, please don't hesitate to contact us at https://care.onscreeninc.com