Having trouble getting the Spark to turn on your TV or switch ports? Please try the following suggestions:

  1. Ensure your TV supports HDMI-CEC by Googling "{TV Brand Model} HDMI Support"

  2. If it does support it, make sure it's enabled by going to the Settings section and ensuring it's turned on.*

  3. Try turning all the devices off, and then powering them on, one by one, starting with your TV, then the Spark.

  4. If you have an AV receiver that you've plugged the Spark into, try plugging the Spark directly into the TV.

*HDMI-CEC can be called different names on different brand televisions. The settings for these names are what you are looking for. These are some of the names it goes by:

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